COVID-19 Protocols / Procedures – Overview

May 5, 2020

Angels on Earth Home Care & Transportation, LLC

The following is a high-level overview of the additional precautions that Angel on Earth Home Care & Transportation is taking relative to providing Home Care services during the COVID-19 pandemic.  These protocols will stay in place until no longer required by the CDC.

Agency Monitoring

Changes in guidelines will be evaluated by the Company for whether or not ANGELS ON EARTH protocols need to be updated accordingly.

Caregiver Training

Provide updated training to our Caregivers covering the following topics:

  • Hand hygiene
  • Infection prevention and control practices
  • Use of Personal Protective Equipment (PPE)
  • Infectious or communicable diseases

In addition to our normal training all of our Caregivers are required to complete COVID-19 specific training prior being put on any shift, whether or not COVID-19 is present.

Caregiver Screening

Prior to every shift Caregivers are required to electronically verify:

  • They have been present anywhere with known cases of COVID-19 (other than the client with COVID-19 that they are providing care, if applicable)
  • Have come in contact with anyone who has been infected with COVID-19 (other than the client with COVID-19 that they are providing care, if applicable)
  • Are displaying any of the symptoms of COVID-19

Caregivers that answer “Yes” to any of the above situations are prohibited from caring for clients who have not been diagnosed with COVID-19 until they have been sufficiently quarantined or otherwise cleared by the appropriate medical professional.

Caregivers providing care for clients diagnosed with COVID-19 or in a post diagnosis quarantine period will have their temperature taken immediately prior and after each shift by ANGELS ON EARTH personnel to monitor for signs of COVID-19 infection. If ANGELS ON EARTH suspects that a Caregiver has contracted COVID-19 the Company will follow the required CDC / VA DOH reporting guidelines as well as any required quarantine periods.

PPE Utilization

The Company will provide the Caregivers all of the necessary PPE upon request to perform their duties to protect themselves as well as their clients.  All PPE will be sourced, inventoried, controlled and distributed by the ANGELS ON EARTH home office to ensure that it is properly tracked, stored, sanitized and destroyed (if required) so that COVID-19 will not be further spread through its use.

  •  Non-COVID-19 Clients
    • N95 masks purchased through Optima
    • Mask can also be made or self purchased
    • Gloves (always provided for T1019 cases)
    • Hand sanitizer one free bottle to every new client and upon request to caregivers but may be picked up at the office when already employed

For known POSITIVE COVID-19 cases : currently AOE is not providing care to known positive COVID-19 Clients or Patients. Please contact the office Administrators Ms. Budd or Ms. White for further questions.

Client Screening

ANGELS ON EARTH will continuously screen our clients to determine if they have potentially been exposed to COVID-19.  This screening will be performed prior to initial on-boarding and by the Caregiver at the end of each completed shift (recorded electronically)

  • If the client is being discharged from a medical facility then ANGELS ON EARTH will require written confirmation from the appropriate medical professional addressing whether or not the client has COVID-19
    • If they do not have COVID-19 then our normal protocols / precautions will be utilized
    • If they do have COVID-19 then our COVID-19 protocols will be utilized
  • New Clients not being discharged from a medical facility and/or existing clients will be screened to determine if;
    • They have been present anywhere with known cases of COVID-19
    • Have come in contact with anyone who has been infected with COVID-19
    • Are displaying any of the symptoms of COVID-19
    • Any new / existing client answering “Yes” to any of the above situations, the client may be required to complete a COVID-19 test (administered by qualified medical personnel) to determine if they have contracted COVID-19. Any client who cannot / will not complete a test will be subject to our COVID-19 protocols until they can be cleared by the appropriate medical professional

Any clients diagnosed with COVID-19 will be reported by ANGELS ON EARTH following the required CDC / VA DOH reporting guidelines.

Other

For situations where COVID-19 protocols are required to be put in place, ANGELS ON EARTH will require a different rate schedule and shift requirements to be put in place with the client in order to account for the additional costs to provide Home Care services (PPE, additional training, supplemental protocols, etc.) and appropriately compensate our Hero Caregivers during this time.

If you have any questions or need any additional details please do not hesitate to call us (804) 404-3784 or email us at Administrator@Angelsonearthhomecare.com so that we can answer any of your questions.  Our goal is to continue to provide enhanced Home Care services during this extraordinary time.  Thank you and please Stay Strong, Safe and Healthy!